Monitor brand mentions
If you’re in charge of a brand, you should use social listening software to keep up with the latest mentions of your brand. These programs use powerful analytics to track your brand’s mentions across multiple social networks, and can even classify mentions as neutral, positive, or negative. They also offer advanced scheduling and message assignment. You can create free accounts for the basic version of these software tools.
Mention is a popular social media monitoring tool that can help you monitor brand mentions in real-time. This software will track public mentions of your brand across millions of sources in 42 languages, and allows teams to share alerts and assign tasks. Additionally, it lets you export mentions and generate reports. Mention offers a free basic plan for individuals, as well as more advanced plans for teams.
Another great feature of this tool is the ability to track hashtags. By monitoring hashtags, users can find relevant conversations about your brand. You can then interact with your audience in real time. The platform also offers a volume prediction feature. This feature can even help you determine whether a particular post will go viral. Its advanced functionality is impressive and the company’s machine-learning-driven brand monitoring is highly impressive.
Another popular tool to monitor brand mentions on social media is Awario. It works for any website and tracks mentions of your brand in real-time. It also allows you to respond to brand mentions without leaving the application. Awario also provides its users with information on the influence of a particular commenter. It offers a 14-day free trial. You can also sign up for its Starter Plan for $19 per month. Other paid plans include the Enterprise Plan and Pro Plan.
The ability to monitor brand mentions on social media is essential for managing your brand reputation. It is possible to identify issues before they escalate or help your brand gain positive momentum. As with any social marketing strategy, you must be proactive in responding to any negative mentions. It is important to follow up on every brand mention, no matter where they’re posted, whether on Twitter, Facebook, or other social media site.
Track competitor activity
One way to keep up with your competitors is to track their activity on social media. It can help you determine what type of content they post and what types of engagement they receive. For example, you can see whether they post image-based content or video-based content, and you can figure out how to respond accordingly.
One of the best ways to track competitor activity on social media is to use Unbox Social. It allows you to follow multiple competitors on one dashboard, as well as track their social media activity. This tool helps you save time by showing you what your competitors are doing on their social media pages. To begin tracking, you need to login to the service and personalize the feed.
Another way to track competitor activity is to use Mention. This social media analytics tool allows you to view the top posts shared by your competitors and customers. It does not require email alerts, so you can track up to five accounts in one place. It includes a step-by-step guide for creating a report. The app also analyzes when your competitors’ social media activity spikes, and pinpoints what caused the spike.
Respond to customer conversations
One of the best ways to improve your customer service is to respond to conversations on social media. Whether they’re complaints or compliments, people want to be heard. If you’re not quick to respond to complaints, you might lose customers. Responding to social media conversations helps you keep your social inbox centralized and reduces the time it takes to answer customer questions. Plus, it can be a great way to collaborate with your team!
When responding to customer conversations on social media, be sure to be transparent. While social media is often a place for people to air their grievances and vent, you must avoid playing into trolls’ games. Be honest and straightforward – a defensive response to a customer’s complaint will only lead to a negative backlash. Also, remember that not every customer interaction will end in a clean resolution. If the customer is upset about something, offer an apology in a professional manner.
The right kind of responses can help build customer trust. Using first names in your responses can help humanize conversations and improve engagement on social media. You can even have your customer service team sign off their replies with their own name to personalize the conversation. By following these steps, you’ll be on your way to improving customer service on social media.
Whenever you receive a customer complaint, be prepared to respond to it as quickly as possible. A customer’s complaint can be very detailed and require an in-depth conversation. If this is the case, consider asking the customer to move the conversation to another platform. Other options include email or direct messages.
Monitor influencers
To ensure that influencers aren’t misrepresenting products, it is important to monitor them on social media. The ASA, the UK’s leading advertising standards monitoring body, has recently issued a report that looked at the marketing practices of 24,000 Instagram posts by UK influencers. The findings revealed that the overall rate of compliance was disappointing.
Social media strategists develop and implement communication strategies for their clients, monitor influencers, and report on campaign sentiment. They work hand in hand with copywriters to build a brand’s voice and tone. They also monitor social media influencers, create content that demonstrates an understanding of their client’s business goals, and track metrics.
Whether you’re a small business or a global corporation, social media monitoring provides a variety of benefits. It can improve brand visibility and engagement, measure the effect of campaigns, and improve customer service levels. Among the benefits of social media analytics are direct access to posts and detailed analytics.
Once you’ve found influencers that are likely to be relevant to your brand, you can start tracking their activities. You can find them via their social media accounts, Twitter feeds, blogs, and bylines. You can even look up the topics they write about. Using social media analytics can help you track what they post and how often they post.
Monitor threats
It is essential for organizations to monitor threats on social media to ensure their customers’ data and sensitive information are protected. As billions of posts are made on social media sites every day, security teams are required to sift through this massive volume of data and identify the most credible threats. Fortunately, the tools available today make this task much easier without requiring an immense amount of resources.
However, in the past few years, the United States government has been trying to track what individuals are saying on social media sites. The DHS and FBI have tried to do this by monitoring specific social media profiles. But this approach has proven to be unfruitful. The DHS and FBI have turned to private companies to monitor the internet for them. In fact, the FBI recently awarded a contract to one firm to monitor the public social media feeds of certain people, with the goal of detecting crimes and national security threats.
Social media platforms are more than networking sites; they are also a platform for cybercriminals to spread their malicious messages. The ability to monitor these threats early and react to them can save companies from being caught off guard by ransomware attacks or data breaches. In December 2021, for example, videos of a school shooting were circulated on social media channels. As a result, many school districts cancelled classes and law enforcement agencies stepped up security. The use cases for social media monitoring are nearly endless. Not only does it help companies protect themselves from online threats, but it can also inform their crisis response plans.
Social media monitoring is not new, but recent tragedies have made it more important than ever to keep an eye on online content. The mass shooting at two mosques in Christchurch in March 2019, for instance, was streamed live via Facebook, which sparked a broad conversation on social media. While this is a relatively small sample, it has put a spotlight on social media threat monitoring.
